Grand Palladium White Sand Resort & Spa
Riviera Maya, Mexico
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Very Good
3.8
100+ Reviews
Beach
2.8/5
Value
3.6/5
Good
Room
4.2/5
Superior
Entertainment
3.5/5
Good
Dining
3.9/5
Very Good
Pool
4.5/5
Amazing
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Based on 100+ Reviews
Beach
2.8/5
Value
3.6/5 Good
Room
4.2/5 Superior
Entertainment
3.5/5 Good
Dining
3.9/5 Very Good
Pool
4.5/5 Amazing
- Accommodates 5 or more
Resort overview
• Nearby eco attractions like a crocodile habitat
• Expansive kids program featuring Raggs characters
• Plenty of entertainment with live musicals
Grand Palladium White Sand Resort & Spa in Riviera Maya overlooks a private beach with world-class service and luxurious facilities. Spend your days exploring everything this resort has to offer, from exciting activities like archery and beach volleyball to non-motorized water sports. Lounge by one of the sparkling pools including an adults only pool or soak up the sun on the white-sand beach. Mini-vacationers will have a blast at the on-site kids club and the splash pool with water slides while teens go for the high score with video games at the teen club. Visit nearby eco attractions like a crocodile habitat or unwind with a rejuvenating treatment at the on-site spa. Plus, the whole family will stay entertained with live musicals! Take advantage of the resort’s Stay at 1, Play at 3! inclusions offering complete access to the amenities and facilities of two neighbouring resorts in the Grand Palladium Riviera Maya complex.
• Expansive kids program featuring Raggs characters
• Plenty of entertainment with live musicals
Grand Palladium White Sand Resort & Spa in Riviera Maya overlooks a private beach with world-class service and luxurious facilities. Spend your days exploring everything this resort has to offer, from exciting activities like archery and beach volleyball to non-motorized water sports. Lounge by one of the sparkling pools including an adults only pool or soak up the sun on the white-sand beach. Mini-vacationers will have a blast at the on-site kids club and the splash pool with water slides while teens go for the high score with video games at the teen club. Visit nearby eco attractions like a crocodile habitat or unwind with a rejuvenating treatment at the on-site spa. Plus, the whole family will stay entertained with live musicals! Take advantage of the resort’s Stay at 1, Play at 3! inclusions offering complete access to the amenities and facilities of two neighbouring resorts in the Grand Palladium Riviera Maya complex.
Meal plans
All Inclusive
• 3 meals daily plus snacks
• All drinks (domestic beer, cocktails, select international brands, house wine with meals)
• Daily activities
• Evening entertainment
• Non-motorized water sports
• Kids club (4-12 yrs)
• 24-hour room service (complimentary between 11:00 - 22:30, service fee ($) applies for all other times)
• All drinks (domestic beer, cocktails, select international brands, house wine with meals)
• Daily activities
• Evening entertainment
• Non-motorized water sports
• Kids club (4-12 yrs)
• 24-hour room service (complimentary between 11:00 - 22:30, service fee ($) applies for all other times)
Property amenities
- 264 Rooms
- 6 Pool(s)
- 15 Restaurant(s)
- 15 Bar(s)
Internet services
- 24/7 Wi-Fi throughout the resort
Accommodations
All room categories include
- 24-hour room service (complimentary between 11:00 - 22:30, service fee ($) applies for all other times)
- Air-conditioning
- Bathrobes and Slippers
- Bathroom amenities
- Bathroom scale
- Ceiling Fan
- Coffee/tea maker
- Desk
- Flat Screen TV
- Full length mirror
- Hair Dryer
- In-Room Safe
- Iron and Ironing Board
- Magnifying mirror
- Mini-bar
- Non-smoking
- Radio alarm clock with iPod docking station
- Separate shower
- Telephone ($)
- Whirlpool Bathtub
- Wi-Fi
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Junior Suite Garden View
- Maximum occupancy: 4
- Maximum number of adults: 3
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Suite Garden View
- Maximum occupancy: 4
- Maximum number of adults: 3
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Romance Bungalow by the Lake
- Maximum occupancy: 2
- Maximum number of adults: 2
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Connecting Garden View Suite
- Maximum occupancy: 8
- Maximum number of adults: 6
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Junior Suite Beachside
- Maximum occupancy: 4
- Maximum number of adults: 3
Dining and entertainment
Restaurant(s)
Tikal
Style: BuffetLocation: Grand Palladium Kantenah Resort & SpaCuisine: Mexican/ItalianBreakfast hours: 07:00-11:00
Dinner hours: 18:30-22:30
Notes:
- Air-conditioning
- Show cooking
El Gran Azul
Style: BuffetLocation: Grand Palladium Kantenah Resort & Spa, Grand Palladium ColonialCuisine: ItalianBreakfast hours: 11:00-11:45
Lunch hours: 12:00-17:00
Notes:
- Show cooking
- Outdoor
La Hacienda
Style: BuffetLocation: Grand Palladium ColonialCuisine: Mexican/ItalianBreakfast hours: 07:00-11:00
Lunch hours: 13:00-15:30
Dinner hours: 20:30-22:30
Notes:
- Air-conditioning
- Show cooking
La Laguna
Style: BuffetLocation: On SiteCuisine: ItalianBreakfast hours: 11:00-11:45
Lunch hours: 12:00-17:00
Notes:
- Show cooking
Chang Thai
Style: À la carteLocation: Grand Palladium Kantenah Resort & SpaCuisine: ThaiDinner hours: 17:30-22:30
Notes:
- Casual
- Air-conditioning
- Non-smoking
Sumptuori
Style: À la carteLocation: Grand Palladium Kantenah Resort & SpaCuisine: JapaneseDinner hours: 17:30-22:30
Notes:
- Resort Formal
- Air-conditioning
- Non-smoking
- Reservations required for Teppanyaki Tables
La Adelita
Style: À la carteLocation: Grand Palladium ColonialCuisine: MexicanDinner hours: 17:30-22:30
Notes:
- Casual
- Air-conditioning
- Non-smoking
El Dorado
Style: À la carte / SteakhouseLocation: Grand Palladium ColonialCuisine: Grill SpecialtiesDinner hours: 17:30-22:30
Notes:
- Casual
- Air-conditioning
- Non-smoking
Portofino
Style: À la carteLocation: On SiteCuisine: ItalianDinner hours: 17:30-22:30
Notes:
- Casual
- Air-conditioning
- Non-smoking
La Lola
Style: À la carteLocation: On SiteCuisine: SpanishDinner hours: 17:30-22:30
Notes:
- Casual
- Air-conditioning
- Non-smoking
Bahia E Brasa
Style: À la carteLocation: On SiteCuisine: BrazilianDinner hours: 17:30-22:30
Notes:
- Casual
- Air-conditioning
- Non-smoking
Ribs & More
Style: À la carte, BarbecueLocation: On SiteCuisine: AmericanDinner hours: 17:30-22:30
Notes:
- Casual
- Air-conditioning
- Non-smoking
Poseidón
Style: À la carteLocation: On SiteCuisine: Grill, FishDinner hours: 18:30-22:30
Notes:
- Casual
- Non-smoking
- Terrace
- Reservations required
La Dalia
Style: BuffetLocation: On SiteCuisine: InternationalBreakfast hours: 07:00-11:00
Lunch hours: 13:00-15:30
Dinner hours: 20:30-22:30
Chic Cabaret & Restaurant ($)
Style: À la carte, Dinner ShowLocation: NearbyDinner hours: 20:15-23:00 (Monday, Friday and Saturday)
Notes:
- Hours: 19:30 - 01:30 | Access to Chic Cabaret & Restaurant will cost $ USD per person per show.
- Casual Elegance
- Reservations required
- Adults Only
Bar(s)
Colonial
Location: Grand Palladium ColonialHours of operation: 10:00-01:00
Notes:
- Lobby bar
La Plaza
Location: Grand Palladium ColonialHours of operation: 19:00-00:00
Notes:
- Lobby bar
Kantenah
Location: Grand Palladium Kantenah Resort & SpaHours of operation: 10:00-00:00
Notes:
- Lobby bar
White Sand
Location: Lobby areaHours of operation: 10:00-00:00
Notes:
- Lobby bar
El Rinconcito
Location: Grand Palladium Kantenah Resort & SpaHours of operation: 10:00-18:00
Notes:
- Pool bar
La Jarra
Location: Grand Palladium Kantenah Resort & SpaHours of operation: 10:00-18:00
Notes:
- Beach bar
La Isla
Location: Lobby areaHours of operation: 10:00-19:00
Notes:
- Pool bar
Gran Azul
Location: Grand Palladium ColonialHours of operation: 10:00-18:00 (Winter)
Notes:
- Swim-up bar
Secret
Location: Grand Palladium ColonialHours of operation: 10:00-00:00
Notes:
- Pool bar
La Laguna
Location: Lobby areaHours of operation: 10:00-18:00 (Winter)
Notes:
- Swim-up bar
Poseidón
Location: Lobby areaHours of operation: 07:00-23:00
Notes:
- Beach bar
Las Olas
Location: Grand Palladium ColonialHours of operation: 24 hours
Notes:
- From 20:00-08:00 no alcohol is served, only beer.
- Snacks
- Beach bar
Churchill
Location: Grand Palladium Kantenah Resort & SpaHours of operation: 18:00-00:00
Notes:
- Premium Brands
- Lobby bar
Hemingway
Location: Grand Palladium Kantenah Resort & SpaHours of operation: 18:00-00:00
Notes:
- Non-smoking
- Board games
- Books
- Premium Brands
- Lobby bar
Xtra Time Sports Bar
Location: Grand Palladium ColonialHours of operation: 24 hours
Notes:
- Pool table
- TV screens
- Snack service from 18:00 to 01:00
Facilities and services
Internet Services
- 24/7 Wi-Fi throughout the resort
Beach
- Towel services available
- Lifeguard on duty
- Sun beds
- Umbrellas
- White sand
Parking
- Parking
Miscellaneous resort amenities/services
- Games room
- Ice machines
- Reading lounge
- Church Nearby
at Grand Palladium Colonial - Complimentary resort shuttle
- Crocodiles habitat
- Shuttle service
- Covered theatre
Business services
- Fax service ($)
- Premium Wi-Fi ($)
Child facilities
- Child Care ($)
- Baby Club
Ages: 1 - 3
Hours of operation: 09:00 - 17:00Note:
• Located within the ‘El Ranchito” Mini-club
• Indoor and outdoor play areas
• Trained professional staff on hand to assist the little ones - Kids Club
Ages: 4 - 12
Hours of operation: 09:00 - 17:00Note:
• Located on the beach between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa
• Outdoor and indoor facilities
• Arts and craft room for kids to create their own masterpiece
• Video games (PlayStation, game cube) and volleyball
• Children's splash pool with water slides
• Kids can enjoy a fun-filled day of eco-friendly activities to learn about the culture and history of the surroundings
• The club features delightful animated characters from the "Play at Palladium with Raggs" program who will sing, dance, and entertain the kids throughout the resort
• Kids can also have breakfast with the Raggs gang
• Large lawn play area with supervised staff hosting daily activities that are both fun and imaginative - Teen Club
Ages: 13 - 18
Hours of operation: 16:00 - 00:00Note:
• Located Poolside at “El Rinconcito", at the Grand Palladium Kantenah Resort & Spa
• An exclusive club just for teenagers, designed with activities to keep you entertained throughout your stay
• A lounge for video games, online computer games, and table games such as; pool and foosball
• Mini-disco during the evening, 2 nights per week so you can party with your new friends
Group, meeting and conference facilities
- Meeting rooms available ($)
- Conference facilities ($)
Golf
- Golf Courses ($) Nearby
Health and safety
- Doctor on call ($)
- Security guard
Hotel lobby
- 24-hour front desk
- Luggage room
- Currency exchange
- ATM Machine
Shops and services
- Handicrafts shop ($)
- Photography store ($)
- Boutique ($)
- Gift shops ($)
- Tobacco shop ($)
- Bookstore ($)
- Jewelry shop ($)
- Laundry service ($)
Sports activities
- Beach volleyball court
- Basketball
- Paddle tennis
- 2 Multi-purpose court (s)
- Mini-golf
- 2 Soccer field
Soccer Field (1 indoor and 1 outdoor) - Darts
- Ping pong
- Archery
- Rifle shooting
- 2 Shuffleboard
- Table tennis
- Petanque
- Billiard (pool table)
- Aqua aerobics
- Water polo
- Catamaran
Non-motorized Catamaran - Kayaking
- Pedal boats
- Windsurfing ($)
- Snorkelling ($)
- Deep sea fishing ($)
- Scuba diving ($)
- Scuba diving centre ($)
- 6 Outdoor tennis courts
Wellness
- Fitness facilities
- Weight room
- Change rooms for men and women
- Locker rooms
- Sauna
- Steam bath
- Zumba
Spa
- Sauna ($)
- Steam room ($)
- Beauty Salon ($)
- Spa Services ($)
All spa services require reservations. Children under 18 years old are not allowed to use the spa facilities - Massage treatments ($)
- Body and facial treatments ($)
Swimming pools
- Outdoor pool(s)
• Main Pool | Kantenah-Colonial | Family Pool
• El Secreto | Colonial | Adults Pool
• El Rinconcito | Kantenah | Family Pool
• Aquatic Park | Kantenah-Colonial | Children
• La Isla | White Sand | Adults
• Main Pool | White Sand | Family - Towel service
- Sun beds
- Sun umbrellas
Location
Address (please include Apt/Suite number): Carretera Federal Chetumal-Puerto Juárez Km, 256-100, 77710 Municipio Solidaridad,Playa del Carmen, Q. Roo,Mexico
Airport name: Cancun International Airport
Airport transfer time: 90 minutes
* Please note that transfer times may vary and are subject to change.
Wedding and romance packages
Weddings
Honeymoon
Hotel policies
Check-in time: 03:00 PM
Check-out time: 11:00 AM
Student and Spring Break groups are not permitted.
Alerts
- Environmental Tax can range from approximately $31 - $77 MXN Pesos per room per night. Payable locally directly to the hotel upon check in. Rates are subject to change.
- Please be advised effective August 17th to December 15th, 2024, the Grand Palladium White Sand Resort & Spa in Riviera Maya, Mexico, will go through renewal works, replacing the pool’s coating with granite. In the meantime, guests can enjoy unforgettable moments at Grand Palladium Colonial Resort & Spa pool & water park. As well as the ceiling from the “La Laguna” restaurant will be replaced with synthetic palm. Other two restaurants “El Dorado” (steak house) and “La Adelita” will be temporarily closed for refurbishment works, from August 17th to November 15th, 2024. The theater of the resort will have refurbishment works and it will be reopen on December 6th, 2024.