LOST, DELAYED OR DAMAGED BAGGAGE

In the unlikely event that your bag does not arrive when you do or arrives damaged, please inform a Sunwing Airlines representative at the airport so they can create a report and enter your information on the WorldTracer tracking site.

Missing or delayed bags

Once the Sunwing Airlines representative enters your information on the WorldTracer tracking site, you’ll be able to access the tracking feature 24/7 to check the status of your bag. Most misplaced bags are located within 24 hours.

If you are in destination when your bag goes missing or is delayed, the Sunwing representative at your hotel will help you obtain any necessities you may need while you wait for your bag to be delivered. Please make sure to save all original receipts for necessary purchases made while you were without your bag.

Claims for delayed baggage must be made in writing within 21 days from the date you receive your bag.

A checked bag is deemed lost if it is not located within 21 days from the date it was supposed to be delivered to you. Any claim for missing checked bag should be made in writing within 30 days from the date on which your bag should have been delivered.

If you are making a claim for a lost bag, you must submit the following information:

• Your booking number

• Your WorldTracer tracking number OR the hard copy of the Property Irregularity Report (PIR)

• Your bag tag receipt

• Original receipts of the packed articles

For more information, please refer to our Tariff.

Damaged bags

If your checked baggage (including mobility aids and equipment for infants) was damaged during transit, please inform the Sunwing Airlines representative at the airport immediately so a Property Irregularity Report (PIR) can be completed and processed. If you’re unable to speak with an airport representative, you must contact Central Baggage at 1-844-853-3751 OR 416-679-3750 within 7 days of receipt of your damaged baggage.

You’ll need the following to file a Property Irregularity Report (PIR):

• Your damaged bag or item

• Your bag tag

• Your booking number

• Any receipts for purchases required due to your bag being damaged

If you’re unable to use your bag for the trip home, your Sunwing representative in destination will be able to assist in providing a replacement or suitable alternative.

Once you return home, you may be asked to bring your bag to a local repair facility that will be authorized to repair the item at Sunwing’s expense. If the damage is irreparable, the repair facility will attempt to replace your bag with an equivalent OR you may be asked to replace the item yourself and submit the receipt for reimbursement.

If a mobility aid is damaged or lost in transit, we will attempt to immediately provide a suitable temporary replacement without charge. If the damage can be repaired, we will arrange for the prompt repair of the aid and will return it as soon as possible. If the aid cannot be repaired or is lost and can’t be located within 96 hours after your arrival, we will replace it with an identical aid or reimburse you for the replacement cost.

Note: Do not dispose of your damaged item until your claim has been finalized. Failing to do so will result in the denial of your claim.

For more information, please refer to our Tariff.

Baggage liability limitations

We recommend that you purchase baggage insurance and lock all bags whenever possible. Liability for loss, delay or damage to baggage is limited under our Conditions of Carriage and the Montreal Convention or Warsaw Convention (as applicable).

For more information, please refer to our Tariff.