Conditions of carriage & tariffs

As a Canadian carrier, we are required by law to publish our terms and conditions of carriage on this website and make it available for inspection. A tariff is a document that contains published fares, charges and related terms and conditions of carriage applicable to air services.

For full details, please refer to our: International tariff | Domestic tariff

The English International tariff is currently available for your review, with French to come shortly.

Archives:
Domestic tariff Sept 2022-Feb 2024
Domestic tariff 2019-Sept 2022

Please note: These conditions of carriage & tariffs apply to Sunwing customers who travelled on board Sunwing Airlines up to and including May 28, 2025.

Terms and Conditions

To the extent any travel products and/or services are booked through your travel agent or Sunwing, you agree that these Terms and Conditions apply to all transactions. Please ensure that you have read and understood these Terms and Conditions before booking your vacation because making a booking constitutes your acceptance of these Terms and Conditions.

Sunwing Travel Terms and Conditions

Please note: These terms and conditions apply to Sunwing customers who travelled on board Sunwing Airlines up to and including May 28, 2025.

Privacy Policy

The purpose of this Privacy Policy is to inform you about Sunwing practices relating to the collection, use and disclosure of Personal Information that may be provided through access to or use of our websites, services or products (if applicable), or that may otherwise be collected by us.

Sunwing Privacy Policy

Please note: This privacy policy applies to Sunwing customers who travelled on board Sunwing Airlines up to and including May 28, 2025.

Air Passenger Protection Regulation

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

Submit your claim

Baggage claims

This section includes more information on how to submit a claim for lost, delayed or damage baggage for your Sunwing Airlines flight.

Review baggage claim information